Comexi Group has implemented a 24/7 service for its Comexi NEXUS (laminating and coatings) and Comexi PROSLIT (slitting and rewinding) product lines. This service, which has been in operation for the Comexi FLEXO line since the year 2000, can be requested from 1 January, with the objective of attending to technical emergencies of companies with Comexi machines through remote access at any time of day.
Until now, Comexi Group provided its customers with a team of experienced staff to deal with incidents arising in any Comexi flexographic printer. However, the increase in the stock of Comexi laminating and slitting machines along with the increased interest of customers in contracting a more flexible and complete after-sales service has led the company to extend its 24/7 telephone service. This new service will allow the detection and resolving of problems in the Comexi NEXUS and Comexi PROSLIT solutions through the ADSL accesses incorporated in the Comexi machines.
From 1 January, customers can benefit from increased coverage in after-sales support and assistance through a team that specialises in diagnosing and resolving incidents over the phone 24 hours a day. This service extension is a competitive advantage for companies, which now have a direct communication line for attending to emergencies.