在Comexi我们一直致力于与我们的客户分享我们广泛的产品系列并帮助客户最大程度地优化生产效率和产品的品质。我们为客户提供的服务包括：技术支持、维护保养、技术培训、顾问咨询服务、低温清洁和备件服务。
| Standard | Standard Plus | Excel | Premium | |
|---|---|---|---|---|
| Remote Support | ||||
| Spare parts discounts | ||||
| Field Service discounts | ||||
| Digital Platform | ||||
| Remote Support plus | ||||
| Annual Visits (PAP) | ||||
| Audit Visits | ||||
| Shipment of chritical parts the next business day | ||||
| Availability of the Field Engineers in two labour days (for chritical cases) |
技术协助
热线服务
Comexi的专业技术团队7天24小时为您服务来解决技术问题并优化您设备的生产情况。我们为拥有我们柔版印刷机、复合和涂布机、分切和复卷机的客户提供该服务。
核心优势
- 24小时技术协助，包括节假日。
- 我们可以用您的语言进行交流。
- 我们卓越的专业技术人员为您解决问题。
- 我们可以通过电话和／或网络进行服务协助。
我们的专业技师团队提供的24小时技术热线来诊断和解决问题，从而我们的客户拥有更有保障的售后服务和技术支持。这项服务可以使我们的客户拥有一条通信专线来解决紧急情况下的技术问题，从而为我们的客户提供了一种竞争优势。
获取更多信息电话技术服务
技术协助
+34 972 904 330
Comexi为我们的客户提供免费的技术支持来解答疑问，检测和解决问题。客户也可以通过该服务查询设备图纸以及其它技术文档。我们的客户可以通过电子邮件、电话联系我们，通过带有摄像头支持的网络连接进行和机器远程联线。
服务条件
- 我们为各种不同的咨询提供解答。
- 我们通过电子邮件、电话、传真和远程设备联线提供技术支持。
Remote support Plus with augmented reality glasses New
24 Hours Plus Hotline Service Assistance
Help Desk Service: Telephone and / or remote service support via Internet. Available 24/7 and 365 days a year.
This service exclusively addresses any kind of electrical / electronic problem that may arise and cause a machine stop or a serious production incident. In order to offer a better communication between field engineers and Comexi's support department, this service includes augmented reality smart glasses.
Key advantages of the smart glasses
- Real time view of field engineer's field of vision from help desk support departments
- Hands-free videoconference between field engineers and Help Desk
- The remote expert can use a red pointer to help and guide field engineers
- The Help Desk is able to capture and edit a freeze frame of the video call, type notes and send it back to the field engineer.
- Field engineers can view text files with simultaneous translation, pictures or even documents that have been sent from support departments
- The Help Desk can also share its screen with field engineers.
Periodic assistance program New
Developed to carry out a continuous assessment of the condition of the equipment and ensure its production and appropriate maintenance.
Key advantages
- Reduction of non-desired machine stops
- Increase of equipment’s useful life
- Decrease repair costs
- Solving small machine problems and queries
- Discount in spare parts purchases
- Setting machine set points.
- Getting spare parts recommendations.
- Exchanging relevant information with production and maintenance staff.
- Resolving queries
维护
时间就是金钱为了最大程度地优化机器的生产效率，减少计划外停机时间、优化库存所需的零备件并且大幅度地降低维修和维护成本则变得至关重要。这些正是我们的服务能够为我们的客户所提供的。
年度操作维护计划
- 检查 机器的预防性维护计划正确执行
- 检查 机器的整体状态
- 检查 发现任何可能影响机器性能的问题
- 维修更换 损耗零部件
特殊服务
定制机器技术审查
检查机器状态：
- 设备维护情况
- 机器不同的设置调整是否符合Comexi定义的标准要求
- 机器的操作功能是否正确
设备迁移
对于一台曾正常工作的设备，无论是为了该设备的迁移或者您出售或购买了该Comexi设备，Comexi都为客户提供将其拆卸、重新组装并调试启动的可能。
在设备拆卸前我们可以对其进行技术审查从而保证设备迁移后调试启动的成功。
设备的更新和改造
Comexi可以使您的设备与时俱进。
随着技术的不断发展，我们最新一代的机器会包括新的功能。Comexi可以对客户现有的机器设备进行一些新型机器的功能性和结构性的改进和优化。
Comexi还为客户提供避免机器零部件报废淘汰的解决方案。这些更新的目的是为了延长客户机器的使用寿命和提高它的工作性能。
2n hand machine
Comexi offers the possibility to access to post-sales service to all second-hand machine owners. As a customer, this service is at your disposal to ensure and optimize machine production and its appropriate maintenance.
Audit visit
- We offer you a complete checking of the general status of the machine. Both an applications and an electronic technician available at your facilities to determine the level of performance of the machine.
- During the visit, the responsible of the machine can also receive training and solve queries.
Post-sales technical service
- A telephone number is at your disposal to receive direct technical assistance from our qualified technicians during office time (9 am - 6 pm GMT + 1, working days in Girona).
- In the case of having internet connection you can have remote assistance for a better diagnosis and incident solving.
- Comexi also offers 24/7 service. In this way, you can access to technical assistance whenever you need during the day, weekends and holidays through a specific telephone number.
Spare parts access
A spare parts contact is assigned to you in order to manage your orders.
Service manager
- The Service Manager is at your disposal for any issue related to Comexi Service.
- At the same time, it is the contact person for technical information needs, technical support demands, maintenance programs offers and other service products.
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