Comexi offers different technical Service Packages that can be chosen based on customer's personal needs and requirements. These programs have been designed to provide top-quality service through the newest and most advanced tools and technologies.
| Standard | Standard Plus | Excel | Premium | |
|---|---|---|---|---|
| Remote Support | ||||
| Spare parts discounts | ||||
| Field Service discounts | ||||
| Digital Platform benefits | ||||
| Remote Support plus (AR glasses) | ||||
| Annual Visits (PAP) | ||||
| Audit Visits | ||||
| Shipment of critical parts the next business day | ||||
| Availability of the Field Engineers in two labour days (for critical cases) |
Spare parts
Comexi attends to the needs of all product lines as quickly as possible. The service team is prepared to process client’s orders and offer the best terms of delivery for both parts issued.
Now it is possible to easily place your spare parts orders through Comexi's e-commerce service, where you will be able to simplify your spare parts purchases thanks to Ordering on line.
Ordering online
Simplify spare parts purchases and do it quicker, easier and safer with 24/7 online service.
Technical support
24 hours hotline service assistance.
A team of Comexi specialists are at your disposal 24/7 to solve and optimise your machine production. We offer this customer service to clients with the flexographic printers, laminating and coating machines, slitter machines and rewinders.
Key advantages
- Technical support 24 hours, including holidays.
- We speak your language.
- We solve your problems with the help of great professionals.
- We provide support by telephone and/or e-mail.
Our clients have better coverage in after-sales support and assistance, with a team specialising in diagnosing and solving incidents by telephone, 24 hours a day. This service includes a competitive advantage for companies, who have a direct line of communication for resolving emergencies.
Request informationTeleservice available
Technical support
+34 972 904 330
Comexi's technical support is at your service for queries, detecting and resolving problems, and also for consulting layouts and other technical documents. You can contact us by e-mail, telephone and remote connection from your machine, via Internet with the possibility of webcam support.
Service conditions
- We attend to all kinds of queries.
- We provide support by e-mail, telephone and remote connections with the machine.
Remote support Plus with augmented reality glasses New
24 Hours Plus Hotline Service Assistance
Help Desk Service: Telephone and / or remote service support via Internet. Available 24/7 and 365 days a year.
This service exclusively addresses any kind of electrical / electronic problem that may arise and cause a machine stop or a serious production incident. In order to offer a better communication between field engineers and Comexi's support department, this service includes augmented reality smart glasses.
Key advantages of the smart glasses
- Real time view of field engineer's field of vision from help desk support departments
- Hands-free videoconference between field engineers and Help Desk
- The remote expert can use a red pointer to help and guide field engineers
- The Help Desk is able to capture and edit a freeze frame of the video call, type notes and send it back to the field engineer.
- Field engineers can view text files with simultaneous translation, pictures or even documents that have been sent from support departments
- The Help Desk can also share its screen with field engineers.
Periodic assistance program New
Developed to carry out a continuous assessment of the condition of the equipment and ensure its production and appropriate maintenance.
Key advantages
- Reduction of non-desired machine stops
- Increase of equipment’s useful life
- Decrease repair costs
- Solving small machine problems and queries
- Discount in spare parts purchases
- Setting machine set points.
- Getting spare parts recommendations.
- Exchanging relevant information with production and maintenance staff.
- Resolving queries
Operational Maintenance
Time is moneyIn order to optimise machine productivity as much as possible, it is essential that we reduce non-programmed stops, optimise the necessary spare parts in the warehouse and drastically reduce repair and maintenance expenses. In this respect, we offer our clients.
The annual Operational Maintenance program.
- Checking that the machine's preventive maintenance program is correctly observed.
- General machine status check.
- Detection of any problem that may affect the machine's performance.
- Correction of parts subject to wear and tear.
Special bespoke services
personalizedTechnical machine audits
We check the status of your machine:
- The equipment's maintenance status.
- That the various machine setpoints are in line with the standard defined by Comexi.
- The correct working of machine manoeuvres.
Equipment relocations
At Comexi we offer the possibility of dismantling, reassembling and starting up equipment that was running previously, either because you are moving your equipment, or because you have sold or purchased Comexi equipment.
We conduct an audit prior to dismantling the machine to ensure it is started up successfully, after being moved.
Equipment updates and retrofitting
At Comexi we update your equipment.
With the technological advances, we are developing new functions in our state-of-the-art machines. At Comexi we implement some of the functional and constructive improvements of the new machines in client machines.
At Comexi we raise solutions for preventing machine components from becoming obsolete. The aim of these updates is to prolong the useful life of your machine, and therefore increase its performance.
2nd hand machine
Comexi offers the possibility to access to post-sales service to all second-hand machine owners. As a customer, this service is at your disposal to ensure and optimize machine production and its appropriate maintenance.
Audit visit
- We offer you a complete checking of the general status of the machine. Both an applications and an electronic technician available at your facilities to determine the level of performance of the machine.
- During the visit, the responsible of the machine can also receive training and solve queries.
Technical service
- A telephone number is at your disposal to receive direct technical assistance from our qualified technicians.
- In the case of having internet connection you can have remote assistance for a better diagnosis and incident solving.
- Comexi also offers 24/7 service. In this way, you can access to technical assistance whenever you need during the day, weekends and holidays through a specific telephone number.
Spare parts access
A spare parts contact is assigned to you in order to manage your orders.
Service manager
- The Service Manager is at your disposal for any issue related to Comexi Service.
- At the same time, it is the contact person for technical information needs, technical support demands, maintenance programs offers and other service products.
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