Services

The overall solution for your Company

At Comexi we want to share our full range of products with our clients to help optimise the productivity and quality of their print jobs as much as possible. Technical Assistance, Maintenance and Training Workshops, Consultancy, Cryogenic Cleaning and Spare Parts.

Online spare parts

Online spare parts

Comexi attends to the needs of all product lines as quickly as possible. The service team is prepared to process client’s orders and offer the best terms of delivery for both parts issued from Girona or any of the local warehouses distributed around the world. If you want to place orders for spare parts through our web portal, fill-in the following form.

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Technical support

24 hours hotline service assistance.

A team of Comexi specialists are at your disposal 24/7 to solve and optimise your machine production. We offer this customer service to clients with the flexographic printers, laminating and coating machines, slitter machines and rewinders.

Key advantages
  • Technical support 24 hours, including holidays.
  • We speak your language.
  • We solve your problems with the help of great professionals.
  • We provide support by telephone and/or e-mail.

Our clients have better coverage in after-sales support and assistance, with a team specialising in diagnosing and solving incidents by telephone, 24 hours a day. This service includes a competitive advantage for companies, who have a direct line of communication for resolving emergencies.

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Teleservice available

Technical support
+34 972 904 330

Comexi's technical support is at your service for queries, detecting and resolving problems, and also for consulting layouts and other technical documents. You can contact us by e-mail, telephone and remote connection from your machine, via Internet with the possibility of webcam support.

Service conditions
  • We attend to all kinds of queries.
  • We provide support by e-mail, telephone and remote connections with the machine.
Technical support

Remote support Plus with augmented reality glasses New

24 Hours Plus Hotline Service Assistance

Help Desk Service: Telephone and / or remote service support via Internet. Available 24/7 and 365 days a year.
This service exclusively addresses any kind of electrical / electronic problem that may arise and cause a machine stop or a serious production incident. In order to offer a better communication between field engineers and Comexi's support department, this service includes augmented reality smart glasses.

Key advantages of the smart glasses
  • Real time view of field engineer's field of vision from help desk support departments
  • Hands-free videoconference between field engineers and Help Desk
  • The remote expert can use a red pointer to help and guide field engineers
  • The Help Desk is able to capture and edit a freeze frame of the video call, type notes and send it back to the field engineer.
  • Field engineers can view text files with simultaneous translation, pictures or even documents that have been sent from support departments
  • The Help Desk can also share its screen with field engineers.
The service includes
  • Hardware: 1 augmented reality smart glasses
  • Software license and connection with Comexi's Help Desk
  • Support and maintenance of hardware and software
  • Software update. Always benefit from the latest available version
  • Hardware renewal every 24 months
Requirements
  • For an adequate communication speed, a minimum of 300Kb / s of upload is required, and an optimum of 1 MB / s. Wifi preferably generated by a fixed network.
  • These augmented reality glasses do not comply with ATEX regulations and it is customer's responsibility to use them only in non-hazardous area.
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Periodic assistance program

Periodic assistance program New

Developed to carry out a continuous assessment of the condition of the equipment and ensure its production and appropriate maintenance.

Key advantages
  • Reduction of non-desired machine stops
  • Increase of equipment’s useful life
  • Decrease repair costs
  • Solving small machine problems and queries
  • Discount in spare parts purchases
  • Setting machine set points.
  • Getting spare parts recommendations.
  • Exchanging relevant information with production and maintenance staff.
  • Resolving queries
  • 4 regular visits by an applications technician, one every 3 months
  • 1 day visit
  • Date of the visit will be assigned according to technician’s availability.
  • 6 regular visits by an applications technician, one every 2 months
  • 1 day visit
  • Date of the visit will be assigned according to technician’s availability.
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Operational Maintenance

Operational Maintenance

Time is money

In order to optimise machine productivity as much as possible, it is essential that we reduce non-programmed stops, optimise the necessary spare parts in the warehouse and drastically reduce repair and maintenance expenses. In this respect, we offer our clients.

The annual Operational Maintenance program.
  • Checking that the machine's preventive maintenance program is correctly observed.
  • General machine status check.
  • Detection of any problem that may affect the machine's performance.
  • Correction of parts subject to wear and tear.
The program includes two interventions per year by our technicians.
  • Evaluation of the general machine status.
  • Compiling a list of the spare parts to be replaced in the second intervention.
  • Analysis of the conditions in which the machine works, in view of the corrective actions that we will take in a second intervention.
  • Worn parts changeover.
  • Corrective actions diagnosed in the first visit.
It includes:

For flexographic printers
  • Review of cleaning and setpoint for tunnel drying and between colours drying.
  • Inking system setpoint, its movement, and doctor blade setpoint.
  • Checking the zero position, offsets and the parallel relationship of the printer units.
  • Checking the changeover in the rewinder and unwinder.
  • Checking the safety systems and elements.
  • Checking the web tension control in the various drives.
  • Review of belts and transmissions.
  • Checking the levels and alignment of the web path rollers.
  • Review of plate cylinder and anilox roller drive unit.
  • Checking the changeover side bearings.
  • Review of greasing in printer group movement drive unit.
  • Checking core and sleeve jumps.
  • Solving minor problems.
For laminating and coating equipment
  • Review of the status of the chromed rollers, R1, R2, R4 and press.
  • Review of parallel alignment of rollers R1 and R2.
  • Revision of the status and hardness of the rubber rollers.
  • Review of the vapour suction system.
  • Checking the safety systems and elements.
  • Checking the levels and alignment of the web path rollers.
  • Checking the web tension control in the various drives.
  • Review of belts and transmissions.
  • Solving minor problems.
  • Recommending and compiling a list of spare parts.
For slitting and rewinding equipment
  • Checking the levels and alignment of the web path rollers.
  • Checking the safety systems and elements.
  • Checking the web tension control in the various drives.
  • Review of belts and transmissions.
  • Solving minor problems.
  • Recommending and compiling a list of spare parts.
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Special bespoke services

personalized
Technical machine audits

We check the status of your machine:

  • The equipment's maintenance status.
  • That the various machine setpoints are in line with the standard defined by Comexi.
  • The correct working of machine manoeuvres.
Equipment relocations

At Comexi we offer the possibility of dismantling, reassembling and starting up equipment that was running previously, either because you are moving your equipment, or because you have sold or purchased Comexi equipment.

We conduct an audit prior to dismantling the machine to ensure it is started up successfully, after being moved.

Equipment updates and retrofitting

At Comexi we update your equipment.

With the technological advances, we are developing new functions in our state-of-the-art machines. At Comexi we implement some of the functional and constructive improvements of the new machines in client machines.

At Comexi we raise solutions for preventing machine components from becoming obsolete. The aim of these updates is to prolong the useful life of your machine, and therefore increase its performance.

Special bespoke services
2nd hand machine

2nd hand machine

Comexi offers the possibility to access to post-sales service to all second-hand machine owners. As a customer, this service is at your disposal to ensure and optimize machine production and its appropriate maintenance.

Audit visit
  • We offer you a complete checking of the general status of the machine. Both an applications and an electronic technician available at your facilities to determine the level of performance of the machine.
  • During the visit, the responsible of the machine can also receive training and solve queries.
Post-sales technical service
  • A telephone number is at your disposal to receive direct technical assistance from our qualified technicians during office time (9 am - 6 pm GMT + 1, working days in Girona).
  • In the case of having internet connection you can have remote assistance for a better diagnosis and incident solving.
  • Comexi also offers 24/7 service. In this way, you can access to technical assistance whenever you need during the day, weekends and holidays through a specific telephone number.
Spare parts access

A spare parts contact is assigned to you in order to manage your orders.

Service manager
  • The Service Manager is at your disposal for any issue related to Comexi Service.
  • At the same time, it is the contact person for technical information needs, technical support demands, maintenance programs offers and other service products.
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