Comexi offers different technical Service Packages that can be chosen based on customer's personal needs and requirements. These programs have been designed to provide top-quality service through the newest and most advanced tools and technologies.
|Spare parts discounts|
|Field Service discounts|
|Digital Platform benefits|
|Remote Support plus (AR glasses)|
|Annual Visits (PAP)|
|Shipment of chritical parts the next business day|
|Availability of the Field Engineers in two labour days (for critical cases)|
Now it is possible to easily place your spare parts orders through Comexi's e-commerce service, where you will be able to simplify your spare parts purchases thanks to Ordering on line.
Simplify spare parts purchases and do it quicker, easier and safer with 24/7 online service.
24 Hours Plus Hotline Service Assistance
Help Desk Service: Telephone and / or remote service support via Internet. Available 24/7 and 365 days a year.
This service exclusively addresses any kind of electrical / electronic problem that may arise and cause a machine stop or a serious production incident. In order to offer a better communication between field engineers and Comexi's support department, this service includes augmented reality smart glasses.
Key advantages of the smart glasses
- Real time view of field engineer's field of vision from help desk support departments
- Hands-free videoconference between field engineers and Help Desk
- The remote expert can use a red pointer to help and guide field engineers
- The Help Desk is able to capture and edit a freeze frame of the video call, type notes and send it back to the field engineer.
- Field engineers can view text files with simultaneous translation, pictures or even documents that have been sent from support departments
- The Help Desk can also share its screen with field engineers.
Periodic assistance program New
Developed to carry out a continuous assessment of the condition of the equipment and ensure its production and appropriate maintenance.
- Reduction of non-desired machine stops
- Increase of equipment’s useful life
- Decrease repair costs
- Solving small machine problems and queries
- Discount in spare parts purchases
- Setting machine set points.
- Getting spare parts recommendations.
- Exchanging relevant information with production and maintenance staff.
- Resolving queries
Special bespoke servicespersonalized
We check the status of your machine:
- The equipment's maintenance status.
- That the various machine setpoints are in line with the standard defined by Comexi.
- The correct working of machine manoeuvres.
At Comexi we offer the possibility of dismantling, reassembling and starting up equipment that was running previously, either because you are moving your equipment, or because you have sold or purchased Comexi equipment.
We conduct an audit prior to dismantling the machine to ensure it is started up successfully, after being moved.
At Comexi we update your equipment.
With the technological advances, we are developing new functions in our state-of-the-art machines. At Comexi we implement some of the functional and constructive improvements of the new machines in client machines.
At Comexi we raise solutions for preventing machine components from becoming obsolete. The aim of these updates is to prolong the useful life of your machine, and therefore increase its performance.